Technical Analyst-German

The Programme 

AvePoint公司总部位于美国新泽西州泽西市，并在美国、加拿大、澳大利亚、英国、法国、德国、澳大利亚、日本、新加坡和中国等地均设有分公司。作为中国区面向国际的窗口，公司于2013年成立上海分公司，提供大量本土和海外分公司轮岗职位，并提供有竞争力的薪资和待遇。工作表现优秀的员工将有机会派往美国总部及其他国家分公司培训和工作。“径享科技，点亮未来”，我们的目标是创建自由开放、公平竞争的多元化平台，让每位员工都能大限度地发挥自己的才能。 AvePoint上海欢迎您的加入！ 

Responsibilities

• Respond to end-user and partner requests for assistance with company’s products and services. 
• Resolve customer issues at post-sales stage via the telephone, e-mails or remote desktop sessions.
• Give feedbacks to development group or product team for a better user experience of the future products. 

Required Skills and Abilities 

• Proficient language skills both in writing and speaking 
• Logical thinking and flexibility 
• Sense of responsibility, team spirit and resilience 
• Strong work ethic, work under pressure 
• Passion for communication with people 
• Overseas education experience or practical experience in IT industry could be an advantage