Customer Service Representative

The Programme

自1925年成立至今,DEKRA德凯一直以守护人类安全为己任。遍布5大洲、60多个国家和地区的45000多名员工凭借全面的专业技能、多元化服务和高度的热忱,为人类这个基本需求保驾护航。 
2015年,即企业成立90周年之际,我们又站在了新的历史发展起点。谨遵企业创始人的嘱托,我们定下了未来十年的战略基调。无论是在交通、工作还是居家领域,只要与人类生活息息相关的地方,DEKRA德凯 经验丰富的专家们都将全力打造安全屏障。到企业成立一百周年之际,我们的愿景“成为安全与可持续发展世界里的全球合作伙伴”将成为现实。

Responsibilities

  • Responsible for providing back-office support to the Cluster including answering telephone, email and fax enquiries, issuing quotations and preparing documentation向检测部提供多方面的后台支持,包括接听电话,收发邮件及传真,发送报价单及整理相关文件
  • Responsible for developing and maintaining relationships with the existing customer base with a view of ensuring customer satisfaction and retention发展及保持与现有客户的良好关系
  • Monitoring the projects according to pre-defined procedures根据预定的流程,监测项目的情况 

Required Skills and Abilities

  • Pleasant personality and good communication skills积极开朗,善于沟通
  • Strong customer-oriented mindset客户导向
  • Detail-oriented with strong sense of quality注重质量和细节
  • Good in Mandarin and English 良好的普通话及英语表达
  • CET-4及以上优先考虑 
Closed 2 months ago
Career Advice Banner
Closed 2 months ago
  • Job type:Graduate Jobs
  • Disciplines:
    Customer Service
  • Citizenships:
  • Locations:
    Shanghai
  • Closing Date:29th Sep 2022, 6:00 pm

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