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Customer Success Coordinator

The Programme 

华夏邓白氏和微码邓白氏是邓白氏在中国的运营主体。 
华夏邓白氏依托邓白氏强大的数据云及解决方案,致力于为在华跨国集团及中国本土企业提供及时、准确、富有洞察力的全球商业信息, 以及定制化解决方案,赋能企业财务信用、供应链及合规风险管控,构建全球信任网络帮助中小企业促成交易,推动业务可持续增长。

 微码邓白氏致力于把全球优质的数据产品及解决方案提供给总部在中国的跨国企业和那些正在积极准备走出中国、走向海外市场的企业,为客户提供目标数据的采集与补充、专业数据管理流程、客户属性及行为预测等商业价值,搭建以主数据为核心的中央数据库,全面提升其国际市场的开拓效率和营销管理能力。 

Responsibilities 

  • To handle daily customer inquiries under the company’s general guideline 
  • To handle customer requests in a professional and timely manner and make complete record of customer complains 
  • To understand internal escalation process and escalate difficult case promptly
  • To provide post-sales product demo/training on site  

Required Skills and Abilities 

  • Ability to confidently interact with entry and mid-level management both internally and externally 
  • Ability to work effectively and collaboratively in a fast-paced team environment 
  • Strong problem-solving skill with focus on details 
  • Good inter-personal skills 
Closed 7 months ago
Closed 7 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Accounting, Law

  • Citizenships:

  • Locations:

    Shanghai

  • Closing Date:22nd May 2021, 6:00 pm

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